FAQ
Need Help?
If you have any questions, please feel free to contact us for assistance! Click the button below to start a live chat with one of our dedicated Customer Service representatives.
For queries, please allow up to 24 hours for us to respond. Regarding refunds, once processed, please allow 5-7 business days for the refund to appear in your account. Your satisfaction is important to us, and we appreciate your patience.
Shopping Information
1. How do I purchase crochet patterns from RareCrochet?
Purchasing crochet patterns from RareCrochet is simple! Browse our collection, select the patterns you like, and proceed to checkout. Once your payment is confirmed, you'll receive an email with a download link to access your patterns instantly.
2. Can I sell items made using RareCrochet patterns?
Yes, you're welcome to sell items made using our patterns. We appreciate it if you credit RareCrochet for the design when selling your handmade items.
3. Can I share the crochet patterns I purchase with others?
Each pattern purchased from RareCrochet is for personal use only and may not be shared, distributed, or resold in any form.
4. What file format are the crochet patterns available in?
- Our crochet patterns are provided in PDF format, ensuring compatibility across various devices and easy printing if desired.
Payment Information
1. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment options.
2. Is it safe to make payments on RareCrochet's website?
Yes, your payment security is our priority. We utilize encrypted SSL technology to ensure that your payment information remains safe and secure during transactions.
3. Are there any additional fees associated with purchasing crochet patterns?
No, there are no additional fees beyond the listed price of the crochet patterns. You'll only be charged the amount displayed at checkout.
4. Can I make changes to my order after it's been placed?
Unfortunately, once an order is placed and payment is processed, we are unable to make changes to the order. We recommend double-checking your selections before completing the checkout process.
5. Do you offer gift cards or vouchers for RareCrochet purchases?
Yes, we offer gift cards that can be purchased and redeemed for crochet patterns on our website. They make excellent gifts for fellow crafters!
Order & Returns
1. Do you offer refunds?
We want you to be completely satisfied with your purchase. If you're not happy with your crochet pattern for any reason, please contact us within 30 days of purchase for a full refund.
2. Do you offer custom crochet pattern designs?
At this time, we do not offer custom crochet pattern designs. However, we continually update our collection with new and unique patterns, so be sure to check back regularly for fresh inspiration!
3. How can I contact RareCrochet for further assistance?
If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team via email at contact@rarecrochet.com. We're here to help!
4. What is the shipping policy for RareCrochet?
Since RareCrochet sells digital crochet patterns, there's no shipping involved. Upon purchase, you'll receive an email with a download link to access your patterns instantly.
5. How long does it take for a refund to be issued?
Once your refund request is processed, please allow 5-7 business days for the refund to appear in your account.
